Paper Trail Solutions LLC aims to establish clear service expectations and fair payment arrangements with its business clients.
This policy describes general cancellation and refund principles. Specific provisions contained in an executed service agreement will control where applicable and legally enforceable.
Service-Based Engagements
Our services are administrative and may be provided through recurring arrangements, defined projects, or other mutually agreed scopes of work.
Pricing, payment schedules, deliverables, and cancellation conditions are established before services begin.
Cancellation Requests
Clients who wish to cancel an agreed service should submit a written cancellation request to:
Cancellation timing, outstanding charges, and any applicable notice period will be handled according to the relevant service agreement.
Services Already Performed
Fees for services already delivered or work reasonably performed may remain payable under the agreed commercial terms.
Prepaid Services
If a client has prepaid for services that have not yet been performed, refund eligibility will be reviewed based on the unused portion, any nonrecoverable commitments, the service agreement, and applicable law.
Project-Based Services
Cancellation of project-based work may result in charges for completed milestones, work performed, or reasonable committed expenses, where provided in the applicable agreement.
Billing Errors
Clients who believe they have been charged incorrectly should contact us with the relevant invoice information.
We will review the reported issue and work toward an appropriate resolution.
Refund Request Process
To request a refund or billing review, email contact@papertrailoffice.com.
Include:
- Business name
- Contact information
- Relevant invoice number
- Description of the request
Refund Decisions
Any approved refund will be processed using an agreed lawful payment method within a reasonable period, subject to payment processor and banking timelines.
Applicable Law
Nothing in this policy limits any rights or remedies provided by applicable law.
Contact
Paper Trail Solutions LLC
9850 Von Allmen Court, Suite 201
Louisville, KY 40241
contact@papertrailoffice.com
+1 (989) 975-1839